Your Questions, Answered.
What areas do you offer service?
Curently, we offer services in the East Contra Costa County areas of Discovery Bay, Byron, Knightsen, Brentwood and Oakley. If you are nearby, contact us, we may be able to accomodate you.
How does the process work?
Start by filling out our short styling questionnaire, we will review your answers and contact you within 24 hours to discuss how our packages and additional options would best work with your home and style preferences. No pressure and we promise not to be 'salesy'
What payment methods do you accept? How do I pay the deposit?
You can pay via credit/debit card, paypal or venmo using the payment link sent in your booking email.
Do I need to be home during installation?
No. As long as your porch is clean, cleared, and accessible, you do not need to be present.
How long does installation take?
Most installations take 30–90 minutes, depending on your selected package and add-ons.
Do you use nails or hardware that could damage my home?
No, we prioritize damage-free installation methods, including removable hooks and adhesives. We may use existing hardware already installed on your home. New nails or permanent hardware are never installed unless absolutely necessary — and only with your approval and a signed waiver of liability.
What if the weather affects my decor?
Outdoor decor may occasionally shift due to wind or storms. We will make a reasonable effort to return and reposition items when possible. Weather-damaged or lost decor will not be replaced. If you'd like replacement items, they may be available for an additional charge, and substitutions may be required based on availability.
Can I reschedule my installation?
We know that sometimes life happens. Because each porch is custom-styled and prepared specifically for your home and season, rescheduling may be available when requested more than 7 days prior to installation, based on availability.
Deposits are non-refundable. However, if your new installation date falls within the same season, your deposit may be credited toward a rescheduled date.
For full details, please refer to our Policies page.
Do I need to prepare my porch?
Yes. Porches must be clean, cleared, and accessible at the time of installation. Please remove personal items and secure pets. For full preparation details, refer to our Policies page.
Do you offer removal services?
Yes, removal service is available for a small fee, which includes a storage tote to store your seasonal decor.
We recommend scheduling removal service when booking or during installation as availability is limited.
What happens after installation?
We’ll send photos via text or email once styling is complete. If you have concerns, please contact us within 24 hours.
What happens if Tied Together needs to reschedule or cancel?
In rare cases of illness, emergency, or severe weather, we may need to adjust your installation date. If this happens, you’ll be notified promptly and offered either a new date or a full refund.
What happens if the flowers or plants wilt or die?
We will always select the highest quality and healthiest flowers and plants for your styling. If the living plants have a problem within 5 days of installation, contact us and we will work together to resolve the problem. However, it is the clients responsibility to ensure that the live plants are cared for. We are not responsible for plants that have not been watered, plants that are over watered or plants damaged by weather or animals.